Reservation and cancelation policy
11 years ago we fell in love at sea practicing Kiteboarding, an extreme sport that depends on the wind.
Booking
ACTIVITIES
You can reserve any activity up to 6 months in advance, the data necessary to make said reservation depends on the chosen activity, for this reason a first contact is important to be able to offer you personalized attention, you can do it through the method that you prefer.
Find the date
With the information provided, a budget will be prepared that you, as a client, must accept and we will proceed to search for the ideal date.
Confirm the resarvation
No reservation will be finalized until the payment of 50% of the budget is made.
Out of responsibility
If you have not made the payment, Kite Addict Colombia does not take responsibility or ensure that the desired activity or date remains available to the client.
CANCELLATION
BY CUSTOMER
The cost will be deducted from the money previously deposited in the reservation, you can use any contact method during customer service hours (from 09:00 a.m. to 07:00 p.m.), any notification made outside the established hours will count from the next day.
Close to Date
15 days before
5%
5 – 10 days before
15%
5 days before
20%
CANCELLATION
BY KITE ADDICT COLOMBIA
In case of canceling the activity due to adverse weather conditions, which may endanger the students, or due to an unexpected lack of wind or material, a change of date will be sought or you can choose a different activity.
